At MaharaniShopping.com, we are committed to providing a seamless shopping experience for our customers. Our Replacement/Return Policy is designed to ensure your satisfaction with our products. Please read the following guidelines carefully.
1. Timeframe for Replacement/Return:
- You can request a replacement or return within 15 days from the date of delivery, except for specific items mentioned below.
2. Exclusions:
2.1 Perishable Products:
- Products that are perishable in nature are not eligible for replacement or return.
2.2 Gift Certificates:
- Gift certificates cannot be returned or replaced.
2.3 Used or Altered Items:
- Items that have been used or altered by the customer are not eligible for replacement or return.
2.4 Condition of the Item:
- The item must be returned in the same condition as it was received. If the item is not returned in its original condition, it will not be eligible for replacement or return.
2.5 Damaged Items:
- If you receive an item in a damaged condition, it is eligible for replacement.
3. Eligibility for Replacement:
3.1 Manufacturing Defect:
- If the item has a manufacturing defect, you can request a replacement at no extra cost.
3.2 Wrong Item Delivered:
- If a wrong item is delivered to you by our mistake, you can request a replacement at no extra cost.
4. Requesting a Replacement/Return:
- To initiate a replacement or return, email us at [email protected] with your Order Number and the Reason for returning the item.
- After receiving confirmation for the return, send the item back using a reliable courier service. You are responsible for the shipping cost and should provide a tracking number.
- The website will not be liable for items returned without confirmation.
5. Refunds:
- If you cancel your order, refunds will be issued in the same form as the original payment.
- The refund process will be initiated within 10 working days from the date of cancellation.
For Refunds & Returns Contact:
- Email: [email protected]
We value your trust in MaharaniShopping.com and strive to make your shopping experience exceptional.